Products
Who can purchase from Pro Skin Supply?
We sell exclusively to licensed skincare professionals, estheticians, spas, and skincare students. You will need to create an account and submit your license or business details for verification before placing an order.
Is there a minimum order amount (MOQ)?
No, there is no overall minimum order amount! You can order as few or as many items as you need to stock your treatment room.
How do I get access to wholesale or member pricing?
Once your professional account is verified, wholesale pricing will automatically unlock when you log into the site.
Products & Usage
Are all products authentic and sourced directly from brands?
Yes. We are official, authorized distributors for all the Korean and professional skincare lines featured on our site, ensuring 100% genuine products with long shelf lives.
I need the Safety Data Sheets (SDS/MSDS). How can I receive them?
To request a Safety Data Sheet (SDS), please contact our team here with the name of the product you need.
Can I get protocol guides for my spa?
Absolutely. We provide treatment protocols and product breakdown guides for our verified partners. Detailed product descriptions and usage directions can be found directly on each respective product listing.
Shipping & Fulfillment
For detailed information, visit our shipping policy here.
How long does order processing and shipping take?
Orders placed before 11AM PST Monday–Friday are processed the same day. Standard shipping typically takes 2–5 business days depending on your location.
Do you offer local pickup?
Yes! We offer next-day local pickup at our warehouse Monday through Friday from 10:00 AM to 5:00 PM. Select Local Pickup at checkout.
How do I qualify for free shipping?
We offer free standard shipping on all orders over $100 within the continental U.S.
Returns & Damaged Items
For detailed information, visit our refund policy here.
What is your return policy?
Unopened, unused items in their original packaging can be returned within 30 days of purchase. Please note that opened backbar or professional-use products cannot be returned due to hygiene safety.
What should I do if an item arrives damaged or missing?
Please inspect your shipment upon arrival. If any items are damaged or missing, contact us within 48 hours of delivery with photos of the damaged product and packing slip so we can send a replacement immediately.
